This Terms of Service Agreement (the “Agreement”) describes the terms by which New Olog Logistics Pvt. Ltd, a Company incorporated under the Companies Act, 2013 with its registered office at HIG 1033, 6th Main Rd, Mogappair Eri Scheme, Mogappair West, Chennai-600037, Tamil Nadu, India, doing business as “FR8” (hereinafter referred as “FR8”) offers to you, as a Truck owner, access to its websitewww.fr8.in and the associated mobile software application platform owned and operated by FR8 (hereinafter referred as “FR8 Platform”). FR8 provides an online platform to provide Goods Transport services by Road with Trucks of Truck Owners (hereinafter referred as “Truck Owners”) for the transportation service whereby Customers can submit a request for the transportation of goods (hereinafter referred as “Orders”). Truck Owners can accept Loads, and both Customers and Truck Owners can track the status of the Loads. FR8 does not assess the suitability, legality, regulatory compliance, quality or ability of any Customer or goods scheduled through the use of the Service, and FR8 makes no warranty regarding the same.

This Agreement sets forth the terms for use of the Service by Truck Owners. By signing up and registering with FR8 or by accessing or using the Service, you are accepting this Agreement, on behalf of yourself or the company, entity or organization that you represent, and you represent and warrant that you have the right, authority, and capacity to enter into this Agreement, on behalf of yourself or the company, entity or organization that you represent. Please read this Agreement carefully before using the Service. Use of the Service is conditioned on your agreement to all of the terms and conditions contained in the Agreement, including the policies and terms linked to or otherwise referenced in the Agreement, all of which are hereby incorporated into the Agreement. In the event any separate contract or like document governs or otherwise impacts the parties' rights, obligations or relationship, this Agreement shall govern to the extent it does not conflict with the terms of any such other contract or like document.

YOU MAY NOT ACCESS OR USE THE SERVICE OR ACCEPT THIS AGREEMENT IF YOU ARE NOT AT LEAST 18 YEARS OLD.

IF YOU DO NOT SO AGREE, YOU SHOULD DECLINE THIS AGREEMENT, IN WHICH CASE YOU ARE PROHIBITED FROM ACCESSING OR USING THE SERVICE.

DEFINED TERMS

Truck Owner

A Truck Owner is an independent contractor who owns and operates a goods carriage vehicle with valid permits and licenses as required under Indian Motor Vehicles Act and applicable state laws. The Truck Owner is solely responsible for selecting, managing, and supervising drivers; maintaining the vehicle; ensuring regulatory compliance; and handling all operations related to the transport of goods.

Customer

A Customer is an individual or entity that owns, possesses, or otherwise has the legal rights to transport goods using the FR8 platform. The Customer is solely responsible for accurately providing shipment details, ensuring that the cargo is lawful and properly packaged for transport, and complying with all applicable laws and regulations related to the shipment.

User

A User is any entity which accesses or uses the Service, and may be a Truck owner or a Customer.

User Content

You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third party personally identifiable. You hereby represent and warrant that your User Content does not violate any provision of this Agreement. For the avoidance of doubt, User Content may include third party content you submit. You agree not to submit third party content unless you have the consent of the applicable third party owner of such content. You may not state or imply that your User Content is in any way provided, sponsored or endorsed by FR8. You acknowledge and agree that FR8 is not responsible for any loss or damage resulting from anyone's use or reliance on User Content and FR8 makes no guarantees regarding the accuracy, completeness, usefulness currency, suitability, or quality of any User Content, and assumes no responsibility for any User Content. The customer agrees to receive service or FR8 promotional / scheme in-app notifications as well as sms, phone calls and/or email on registered mobile number and email id

KYC & Ownership Verification

As a truck owner, you are required to complete the Know Your Customer (KYC) process before accepting or transporting any loads through FR8. This includes:

Only verified vehicle owners or duly authorized representatives will be eligible to receive load assignments and all payments in their bank account. Misrepresentation of ownership or submission of false documentation may lead to immediate suspension and legal action.

Order Acceptance & Transportation Requests (Indent)

You may accept transportation requests via the FR8 Loads app on a first-come, first-serve or invitation basis, depending on availability and your profile status. To confirm a transportation request, you must provide accurate and complete details, including but not limited to:

By accepting a request, you agree to fulfill the shipment as per the terms specified—including pickup/delivery timelines, safety protocols, and communication standards—with full responsibility for execution. Failure to perform after acceptance may result in penalties, reduced platform access, or suspension.

Lorry Receipt

Truck Owners are required to upload a signed copy of the Lorry Receipt (LR) or consignment note on the FR8 platform once the vehicle is loaded. The LR must accurately reflect the shipment details.

Proof of Delivery

Truck Owners will receive payments for completed transportation services as per the terms specified in the FR8 Loads app. This may include advance payment after truck loading, with the remaining amount payable after submission of valid Proof of Delivery (POD). All payment timelines and amounts are governed by the terms and conditions of the FR8 Loads app.

Payment

Upon completion of the shipment, the Truck Owner is required to upload a Proof of Delivery (POD) on the FR8 platform, duly signed by the authorized recipient. Truck Owners are also required to submit the hard copy in FR8 POD centers within the time limit specified in the FR8 Loads app.

Fees and Charges

All fees and charges are governed by the terms and conditions displayed in the FR8 Loads app. These are subject to change at any time without prior notice. Truck Owners are advised to refer to the FR8 Loads app for the most up-to-date information regarding applicable fees and charges.

Support

Chat-based customer support is available directly within the FR8 Loads app to assist with any queries or issues related to bookings, payments, or shipments.

Confidentiality / Non-Disclosure

During the course of using the FR8 platform, Truck Owners may receive confidential information related to FR8’s business, systems, operations, or technology. This information is FR8’s exclusive property and must only be used for fulfilling transport services. Truck Owners must not share or disclose this information to any third party, especially competitors. Any breach may result in legal action, including injunctive relief, as monetary damages may be inadequate.

Liability

FR8 shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services, whether based on warranty, contract, product liability or any other legal theory, and whether or not FR8 has been advised of the possibility of such damages, even if a limited remedy set forth herein is found to have failed of its essential purpose. some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

Truck Owners are solely responsible for any loss, damage, accident, or third-party liability arising during transportation. FR8 shall not be held liable for any direct or indirect damages caused by the Truck Owner, including damage to cargo, vehicle, or third-party property. In the event of an accident or loss, the Truck Owner must cooperate fully in the insurance process, including providing all required documentation and support to the Customer or Consignee for claim processing. FR8 may assist in required documentation completion. Decision on this would be taken on case to case basis by FR8.

Jurisdiction & Dispute Resolution:

All disputes arising from or in connection with our business relationship shall be settled under Arbitration by sole Arbitration appointed by FR8. The award of the said Arbitrator shall be final and binding on both FR8 and Truck Owner. The parties herein shall bear the arbitration charges equally and the arbitrator shall be empowered to pass any interim order any time during such arbitration. The arbitration proceedings shall be in English language and conducted as per the provision of The Arbitration and Conciliation Act 1996. The venue of arbitration will be at Chennai.